Required case information
Record whether the case is new work, a repair, reline, reset, or remake, because each path has different inputs, appointment dependencies, and definitions of ready.
- Denture type and arch
- Shade, mould, teeth selection, and setup notes
- Appointment or try-in dates
- Repair, reline, remake, or final delivery status
Typical production stages
Treat try-in, approval, reset, and processing as separate decisions. A physical case may be back in the lab while still waiting for approval rather than ready for the next production step.
- 1 Intake and prescription review
- 2 Model work
- 3 Setup and wax try-in
- 4 Reset or approval
- 5 Processing and finishing
- 6 Delivery and payment follow-up
Common bottlenecks
- Try-in dates not visible to the team
- Changes after dentist approval
- Repairs mixed with new cases
- Finished dentures waiting for delivery or payment
Try-in decision log
Keep appointment outcomes from disappearing between denture stages
A try-in return should carry a clear decision. “Back from practice” is not enough to tell the next technician whether to reset, process, pause, or ask a question.
| Return outcome | Evidence to record | Next visible action |
|---|---|---|
| Approved to process | Approval date plus any final shade, tooth, or finish notes | Assign processing and preserve the agreed delivery date |
| Reset requested | Specific tooth-position, occlusion, midline, or aesthetic changes | Return to setup with a new try-in date |
| More information needed | The exact open question and person responsible for answering it | Use a waiting status rather than active production |
| Repair or reline intake | Existing appliance condition, requested service, and received components | Route to the repair/reline sequence instead of new-case stages |
Appointment and approval records are operational controls. The dentist remains responsible for the clinical prescription and approval communicated to the lab.
Best practices
Use case types for new denture, repair, reline, and remake work.
Track try-in and approval status separately.
Keep dentist notes attached to the case.
Review late denture cases daily.