Terms and Conditions

01 · Agreement and seller

Who you contract with

These Terms and Conditions (“Terms”) govern access to and use of the Dental Lab Guru website, web application and related services (together, the “Service”). By creating an account, approving a subscription or using the Service, the Customer agrees to these Terms.

The Service is provided by Agencija za racunarsko programiranje Rashtan Soft Gavrilo Mumovic s.p. Trebinje (“Rashtan Soft”, “we”, “us” or “our”), with its registered address at Republike Srpske 4a, floor 4, apartment 22, Trebinje, Bosnia and Herzegovina, unique identification number 4512925880006.

Definitions

Customer

The dental laboratory, dental practice, company, entrepreneur or other professional organisation purchasing or using the Service.

User

An individual authorised by a Customer to access the Customer’s Dental Lab Guru account.

Billing Contact

The individual who provides billing details or manages the Customer’s subscription.

Patient

A person whose information may be entered into the Service by an authorised Customer or User.

Application

The Dental Lab Guru client-side web application and its connected services.

02 · Document changes

Changes apply prospectively

Rashtan Soft may update these Terms from time to time. Material changes will be communicated through email, the Application or another prominent notice before they take effect where reasonably practicable.

Changes apply prospectively and will not retroactively change the price or conditions of a billing period already paid for. If a Customer does not agree with a material change, the Customer may stop using the Service and cancel future renewals before the change becomes effective.

03 · The Service

A professional workflow platform

Dental Lab Guru is a B2B cloud-based workflow and case-management platform for dental laboratories and their professional collaborators. Its functions may include case tracking, deadlines, production stages, communication, delivery, payment tracking, reporting and related operational functions.

Dental Lab Guru is a paid, cloud-hosted web application for dental laboratories. It is accessed through a supported web browser. Dental Lab Guru does not distribute an executable desktop package, browser extension, plug-in, or local server installation package.

On supported devices, users may optionally add the web application to their home screen or application launcher as a Progressive Web App. This is an optional method of accessing the same hosted cloud service and is not required to use Dental Lab Guru.

The Service may evolve over time. Rashtan Soft may improve, replace or discontinue features where reasonably necessary, subject to paid subscription commitments and applicable law.

04 · Eligibility

Business Customers only

Dental Lab Guru is offered exclusively for business and professional use by dental laboratories, dental practices, dental technicians, dentists and other professional organisations. It is not intended for personal, family or household use.

By creating a paid subscription, you confirm that you are purchasing the Service on behalf of a registered business, entrepreneur or professional organisation and that you are authorised to bind that organisation.

The Customer must provide complete and accurate legal business, billing and tax information. Rashtan Soft may request reasonable evidence of business status and may reject, suspend or cancel subscriptions created using false, incomplete or misleading information.

05 · Access

User accounts and responsibilities

A Customer may authorise Users to access its account. Each User must be at least 18 years old, provide accurate registration information, keep login credentials confidential and use the Application only for the Customer’s legitimate professional activities.

The Customer is responsible for its Users, the permissions assigned to them and activity performed through its account. The Customer must promptly remove access for people who are no longer authorised and notify Rashtan Soft of suspected unauthorised access.

Rashtan Soft may restrict or suspend an account where reasonably necessary to protect the Service, investigate abuse, address non-payment or enforce these Terms.

06 · Trial

Automatic 14-day free trial where offered

Where offered, a 14-day free trial starts automatically when an authorised User creates a new laboratory workspace. The applicable trial duration and end date are displayed in the Application.

No payment method is required to start the trial. Starting a trial does not authorise a charge and does not create a recurring paid subscription. A paid subscription begins only after an authorised User selects a plan and expressly approves the applicable checkout and recurring-payment terms.

When the trial ends, paid functionality is restricted and the workspace may become read-only. The Customer can continue paid access by selecting and approving a subscription plan. Trial and workspace data remain subject to the account-closure and retention provisions in these Terms and the Privacy Policy.

07 · First payment

30-day money-back guarantee

Dental Lab Guru offers a 30-day money-back guarantee for the first subscription payment made by a new Customer. The guarantee applies to the first payment of both monthly and annual subscriptions.

Refund requests must be submitted within 30 days after the initial payment. Rashtan Soft evaluates and processes eligible refunds through the payment method used for the original transaction.

The guarantee does not apply to renewals, repeat subscriptions, previous purchases, fraudulent use, payment disputes, abuse or accounts terminated for violating these Terms. Processing times after a refund is issued may depend on PayPal, Lemon Squeezy, the Customer’s bank or card issuer.

08 · Commercial terms

Payments, billing and prices

Payment providers

Payments, subscriptions, applicable taxes, refunds, chargebacks and related billing operations for purchases completed through Lemon Squeezy checkout are handled by Lemon Squeezy as Merchant of Record. The purchase transaction is subject to Lemon Squeezy’s applicable Buyer Terms. Rashtan Soft remains the provider of Dental Lab Guru.

For purchases completed through PayPal, subscriptions are sold by Rashtan Soft and PayPal processes the payment on Rashtan Soft’s behalf. PayPal is not the provider of Dental Lab Guru, and use of PayPal is also subject to PayPal’s applicable terms and privacy practices.

Final prices

The monthly billing option costs $59 USD per month and renews monthly. The annual billing option costs $449 USD per year and renews annually. A paid subscription starts only after the Customer selects a plan and approves payment.

Subscription prices, currency, billing frequency and trial conditions are displayed before purchase. The advertised monthly and annual prices are the standard prices for all Customers, irrespective of the Customer’s applicable BiH PDV treatment.

Billing information and tax treatment

Lemon Squeezy Customers enter billing and payment information directly into its hosted checkout and do not need a separate Dental Lab Guru billing profile. Customers choosing PayPal must provide an accurate legal business name, billing address, country, tax or business registration number and billing email in Dental Lab Guru before PayPal checkout can begin.

09 · Tax documents

Receipts and billing documents

Lemon Squeezy provides payment receipts and applicable billing or tax documents for transactions it handles. For PayPal transactions, Rashtan Soft issues the applicable electronic subscription invoice.

Documents use the billing information supplied through the selected checkout flow. Customers should review and correct that information before completing a subscription.

Customers should use the contact details in the receipt or contact Rashtan Soft promptly if a billing document requires correction.

10 · Renewals

Recurring subscriptions and failed payments

Monthly subscriptions renew each month and annual subscriptions renew each year until cancelled. By approving a subscription, the Customer authorises the selected payment provider to collect recurring payments in the amount and frequency displayed before approval.

A subscription will not be restarted after cancellation without a new authorisation from the Customer.

Failed, pending or reversed payments

If a payment fails, remains pending, is reversed or is disputed, Rashtan Soft may restrict or suspend paid features. PayPal or Lemon Squeezy may retry failed subscription payments under the applicable subscription configuration.

If a subscription is cancelled or permanently suspended, the Customer may be required to approve a new subscription before paid access can be restored.

11 · Ending renewal

Cancellation

Customers may cancel at any time through Lemon Squeezy’s subscription-management flow, PayPal’s automatic-payment settings where available, Dental Lab Guru’s available billing controls or by contacting Rashtan Soft.

Cancellation prevents future renewal payments. Unless otherwise required by law or approved under the refund policy, cancellation does not refund a payment already completed. Paid access normally continues until the end of the period already paid for.

Cancelling or deleting a Dental Lab Guru account does not automatically cancel a PayPal or Lemon Squeezy subscription unless this is expressly confirmed during the cancellation process. Customers should retain their cancellation confirmation.

12 · Payment outcomes

Refunds, reversals and disputes

Customers should contact Rashtan Soft before opening a payment dispute so that the issue can be investigated promptly. Opening a dispute or chargeback does not necessarily cancel the recurring subscription; the Customer remains responsible for separately cancelling future renewals.

Rashtan Soft may provide PayPal, Lemon Squeezy, banks, card networks and other relevant payment participants with invoices, subscription records, account information, communications, login records and evidence of use where reasonably necessary to investigate fraud or respond to a payment dispute.

A Customer may not receive both a direct refund and a payment-provider or card refund for the same transaction.

13 · Records

Account closure and data retention

If a subscription is cancelled, expired or terminated, Rashtan Soft may restrict access to paid features. A Customer may request account deletion by contacting Rashtan Soft.

Account deletion does not require Rashtan Soft to delete records that must or may reasonably be retained for tax, accounting, security, fraud-prevention, dispute-resolution or legal-claims purposes. These records may include:

• invoices, PDV and accounting records;
• PayPal and Lemon Squeezy transaction identifiers and subscription histories;
• refund, reversal, dispute and chargeback records and evidence;
• Customer business-verification information; and
• records required to establish, exercise or defend legal claims.

Further information about retention and deletion is available in the Privacy Policy.

14 · Professional use

Content, intellectual property and clinical responsibility

Customer content and case data

Customers and Users are responsible for the accuracy, legality and appropriateness of information, messages, images, files, patient details and other content entered into Dental Lab Guru. They must have an appropriate legal basis and authority to use that content and must not upload unlawful, harmful, misleading or rights-infringing material.

No medical or dental advice

Dental Lab Guru is a workflow, communication and case-management tool. It does not provide medical, dental, clinical, diagnostic or treatment advice. Dental professionals remain solely responsible for their professional judgment, patient communication, prescriptions, designs, materials, treatment decisions and final work delivered to patients.

Intellectual property

The Application and its software, design, content, features and functionality are owned by Rashtan Soft, its licensors or other lawful providers and are protected by applicable intellectual-property laws. The Customer receives a limited, non-exclusive, non-transferable right to use the Service for its internal business operations while authorised under these Terms.

Publicity

Rashtan Soft will not publicly identify a Customer or use its name, logo or trademarks in marketing without permission, except where the Customer has separately agreed to such use.

15 · Legal provisions

Liability, indemnification and governing law

Limitation of liability

To the maximum extent permitted by applicable law, Rashtan Soft and its directors, employees, partners, agents, suppliers and affiliates will not be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, data, use, goodwill or other intangible loss, arising from access to or use of, or inability to access or use, the Service. Nothing in these Terms excludes liability that cannot lawfully be excluded.

Indemnification

The Customer agrees to indemnify and hold harmless Rashtan Soft and its affiliates, licensors, service providers, officers, directors, employees and agents against third-party claims, liabilities, losses and reasonable costs arising from the Customer’s unlawful use of the Service, content supplied by the Customer, or material breach of these Terms, to the extent permitted by law.

Governing law and severability

These Terms are governed by the laws of Bosnia and Herzegovina, without regard to conflict-of-law rules. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver of the right to enforce it later.

16 · Contact

Questions about these Terms