1. Intake
Case is received via the doctor portal or another channel. Patient, dentist, work type, materials, shade, due date, and files are recorded.
2. Planning
Lab manager assigns the case to a technician and confirms the deadline against capacity.
3. Production
Technician moves the case through the production stages defined by the lab. Materials are consumed and tracked in inventory.
4. Quality control
QC checks the case against the Rx and the dentist's notes. If something is off, message the dentist on the case.
5. Dispatch
Case is marked ready and dispatched. Dentist sees the status update in the portal.
6. Invoicing
Generate the invoice from the completed case.