Privacy Policy - Dental Lab Guru

INTRODUCTION

This Privacy Policy describes how Dental Lab Guru ("we", "us", or "our") collects, uses, and shares your personal information when you use our application.

When this document mentions "Rashtan", "Rashtan Soft", "we", "us", or "our", it refers to the Bosnia and Herzegovina legal entity "Agencija za racunarsko programiranje Rashtan Soft Gavrilo Mumovic s.p. Trebinje", with headquarters in Bosnia and Herzegovina, Trebinje, Republike Srpske, no. 4a, floor 4 ap. 22, bearing the unique identification number 4512925880006, which provides the Dental Lab Guru service.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website or use our application and tell you about your privacy rights and how the law protects you.

SUMMARY OF KEY POINTS

We collect personal information that you provide to us, such as your name, contact information, and professional details.
We use your information to provide and improve our services, communicate with you, and comply with legal obligations.
We do not sell your personal information to third parties.
We implement appropriate security measures to protect your personal information.
You have rights regarding your personal information, including the right to access, correct, or delete your data.

INFORMATION WE COLLECT

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you register for the Application, express an interest in obtaining information about us or our products and services, or otherwise contact us. The personal information we collect may include:

Identity Data: First name, last name, username or similar identifier, title.
Contact Data: Email address, telephone numbers, physical address.
Professional Data: Information about your dental practice or laboratory, professional qualifications.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Application.
Usage Data: Information about how you use our Application and services.
Billing and Subscription Data: Subscription plan, billing interval, subscription status, payment status, renewal date, cancellation status, refund status, transaction identifiers, and other billing-related information received from Lemon Squeezy.

Information Automatically Collected

When you use our Application, we automatically collect certain information about your device and how you interact with our Application. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Application, and other technical information.

HOW WE USE YOUR INFORMATION

We use the information we collect or receive:

To provide, operate, and maintain our Application.
To improve, personalize, and expand our Application.
To understand and analyze how you use our Application.
To develop new products, services, features, and functionality.
To communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the Application, and for marketing and promotional purposes.
To process your transactions.
To manage subscriptions, verify payment status, activate paid features, process cancellations, support refund requests, and prevent payment-related abuse.
For compliance with legal obligations and to protect our rights.

SHARING YOUR INFORMATION

We may share your information with:

Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
Payment and Billing Providers: We share information with Lemon Squeezy, our Merchant of Record, when necessary to process subscriptions, payments, taxes, refunds, chargebacks, fraud prevention, and billing support.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

DATA SECURITY

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, such as:

The right to access, update, or delete the information we have on you.
The right of rectification - the right to have your information corrected if it is inaccurate or incomplete.
The right to object to our processing of your personal information.
The right of restriction - the right to request that we restrict the processing of your personal information.
The right to data portability - the right to request that we transfer the information we have collected to another organization, or directly to you.
The right to withdraw consent at any time, where we rely on your consent to process your personal information.

If you wish to exercise any of these rights, please contact us at [email protected].

COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies to operate the website and application, remember preferences, improve the service, and understand usage. You can control cookies through your browser settings. Some cookies may be necessary for the website or application to function properly.

PAYMENT PROCESSING

Payments and subscriptions for Dental Lab Guru are handled by Lemon Squeezy, our Merchant of Record. When you purchase a subscription, Lemon Squeezy may collect and process information necessary to complete the transaction, including your name, email address, billing address, payment details, tax information, transaction history, subscription status, and fraud prevention information.

We do not store your full credit card number or complete payment card details on our servers. Lemon Squeezy processes payment information according to its own terms, privacy policy, and security practices.

We may receive limited billing and subscription information from Lemon Squeezy, such as your name, email address, subscription plan, subscription status, payment status, renewal date, cancellation status, refund status, and transaction identifiers. We use this information to activate, manage, support, and secure your Dental Lab Guru account.

THIRD-PARTY WEBSITES

Our Application may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

CHILDREN'S PRIVACY

Our Application is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at [email protected].