TERMS AND CONDITIONS

Please read these terms and conditions of use of the application Dental Lab Guru carefully before using it.

Each time you use the Application, you agree to the terms and conditions contained in this document.

If you do not agree to the terms and conditions set forth in full, do not use the Application.

By accessing or creating an account, you expressly accept all the provisions contained in this document. All provisions of the Terms and Conditions are a legally binding agreement between you and Rashtan Soft. If you do not agree with any provision in this document, please do not use our services.

When this document mentions "Rashtan", "Rashtan Soft", "we" or "ours", it refers to the Bosnia and Herzegovina legal entity "Agencija za racunarsko programiranje Rashtan Soft Gavrilo Mumovic s.p. Trebinje", with headquarters in Bosnia and Herzegovina, Trebinje, Republike Srpske, no. 4a, floor 4 ap. 22, bearing the unique identification number 4512925880006, which makes the services under of this Terms and Conditions.

We reserve the right to suspend, delete, or otherwise sanction any user in accordance with the Terms and Conditions provisions and privacy policies of this document.

MODIFYING THE TERMS AND CONDITIONS

Rashtan Soft reserves the right to modify, add, or terminate these Terms at any time by publishing the Modified Terms under section "Terms and Conditions" of the Application. Users are required to permanently check the "Terms and Conditions" section to make sure they are aware of updating or changing the terms.

Except where otherwise expressly stated, the modification of the Terms is immediately applicable. If the application continues to be used, the User's acceptance will be deemed to have been tacitly manifested.

In the event of any discrepancy between the User and Rashtan Soft regarding the published version of the document, the latest published version is applied.

GENERAL ASPECTS

Dental Lab Guru is a platform developed by Rashtan Soft intended to reduce the communication time between the dentist and the dental technician by passing information between them.

Dental Lab Guru is a web-based interface for dental technician type users.

USER ACCOUNT

We define a user as any registered individual who uses the solution Dental Lab Guru. Physicians and technicians register independently in the application.

Access to your account will be granted only after the application has been downloaded, based on the user's personal information, which must be accurate, current, and complete.

Although the download and use of the basic application capabilities are free, in order to use all the services in the application, the user has to purchase one of the subscription packages. The messaging module in the application can only be used by purchasing one of the subscription plans.

A single account is allowed for each user. Any violation of this provision may result in termination of all accounts.

When one dentist type user wants to work with one of the platform technicians, he will have to send a connection request to the dental technician he wants to work with, to add the technician to his own network of collaborators.

In order to be able to pass on details about a work to the dental technician, it is necessary that he accepts the connection request in the application Dental Lab Guru.

If the doctor with whom the technician wishes to collaborate has no account in the platform Dental Lab Guru, they will receive a link to the email address with an invitation to join the platform.

After connecting the dentist with the dental technician, the physician sends the latter the details of the work for which he had contacted him.

After checking the work sent by the physician, the technician notifies the status of the job through the application notification system. Job status notifications are as follows: "retrieved", "delayed", "completed".

For each work, the doctor and the technician can talk through the messaging service.

TRIAL PERIOD

Dental Lab Guru offers a 14-day free trial period for new users to explore the application's features. During this trial period, users have full access to all functionalities of the chosen subscription plan without any payment obligation.

The trial period begins immediately upon creating an account and selecting a subscription plan. At the end of the trial period, users must provide payment information to continue using the services. If no payment information is provided, access to paid features will be restricted.

Users can cancel the trial period at any time by contacting info@dentallabguru.com. Any unused portion of the trial period is forfeited upon cancellation.

30-DAY MONEY-BACK GUARANTEE

Dental Lab Guru offers a 30-day money-back guarantee for all subscription plans. If users are not satisfied with the service, they can request a full refund within 30 days of the initial payment.

To request a refund, users must contact our support team at info@dentallabguru.com with the reason for cancellation. Refunds will be processed within 7 business days, and the refunded amount will be credited to the original payment method.

This guarantee is only applicable to the first subscription payment and does not cover subsequent renewals.

PAYMENT PROCESSING

Our subscription payments are processed securely through PayPal, allowing users to pay using either their PayPal account or a credit/debit card. By subscribing to our service, you authorize recurring payments according to the selected subscription plan.

Payments are subject to PayPal's terms and conditions, and it is the user's responsibility to ensure that their payment method remains valid and has sufficient funds. If a payment fails, access to our services may be temporarily suspended until the issue is resolved.

For more details on managing your PayPal subscription, please refer to PayPal's official support resources.

DEFINITIONS

In this document, the following terms will have the following meanings:

• "dental practitioner / dentist" is any specialist in dental medicine who holds a certificate of free practice. This specialist is certified and can legally undertake these activities;
• "dental technician" is a qualified and authorized person to practice the profession of dental technician;
• "patient" is a healthy or sick person who uses the dental health services provided by one of the dentists who uses the application Dental Lab Guru;
• "messaging Dental Lab Guru" is the messaging feature used in the mobile application. Users of the solution Dental Lab Guru, dentist type users in relationship with the dental technician, can communicate with each other through written messages / image type within the solution at any time;
• "user" is the person who is the dental practitioner or dental technician who downloads and uses the application Dental Lab Guru. The user will use the Application for the purpose and conditions provided in these Conditions;
• "personal data" - represents the user identification data, as well as any other information inserted by the users, which will be retrieved in order to allow the use of the service Dental Lab Guru;
• "notification" - alerts the User about the status of the action initiated through the application Dental Lab Guru;
• "work status" - a messaging alert received within the application Dental Lab Guru through which the dentist is informed about the status of the work done by the collaborating dental technician.

USING THE APPLICATION

In order to use the Application, we ask users to create an account when installing the application. The simple download of the application is insufficient to use it.

Users must be at least 18 years of age and meet other legal conditions for the quality they own.

UPDATES

The services offered by Dental Lab Guru are currently in their initial phase but are constantly evolving to provide a better user experience because their shape and/or nature can be changed from time to time without prior notice to the user.

INTELLECTUAL PROPERTY RIGHTS

The Application and all its content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Rashtan Soft, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms and Conditions permit you to use the Application for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Application.

LIMITATION OF LIABILITY

In no event shall Rashtan Soft, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Rashtan Soft, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms and Conditions or your use of the Application, including, but not limited to, any use of the Application's content, services, and products other than as expressly authorized in these Terms and Conditions.

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of Bosnia and Herzegovina, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

CONTACT US

If you have any questions about these Terms and Conditions, please contact us at info@dentallabguru.com.

Last updated: April 25, 2025